Phone Numbers
To make an appointment: 651-772-3461
Clinic Location
Phalen Village Clinic
Clinic Hours
| Monday |  | 8:00 a.m. – 5:00 p.m. |
| Tuesday | | 8:00 a.m. – 5:00 p.m. |
| Wednesday | 8:00 a.m. – 5:00 p.m. | |
| Thursday | 8:00 a.m. – 5:00 p.m. | |
| Friday | 8:00 a.m. – 5:00 p.m. |
Providers in the Practice
Treatments and Procedures
Our physicians offer a comprehensive array of diagnostic and therapeutic procedures and consultation including:
- Preventive Visits
- Acute Care
- Chronic Care Management
- Colposcopies
- Flexible Sigmoidoscopy
- Minor Surgical Procedures
- Plain Film X-rays
- On-site Lab
Care Provided
Our physicians provide care for many medical conditions including (but not limited to) the following:
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Scheduling Office
Our scheduling office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. To help us schedule the right amount of time for your visit, please let us know:
• which provider you want to see
• why you are being seen
If you need to be seen on a same day basis, please:
• call the clinic first
• tell us why you need to be seen
This will allow our clinic staff to make the best arrangements for you. If you need to cancel an office visit, please notify us as soon as possible.
Telephone Calls
To help your provider understand your problem, please be ready to give information such as:
• symptoms
• length of illness
• temperature
A physician will return your call as soon as possible, usually within two to three hours. If you need to speak to a someone right away, please tell the person taking your call.
Test Results
If your test results are not available on the same day the test is done, your results will be relayed. If you have not scheduled a follow-up office visit and you have not received your test results after two weeks, please call the clinic.
Prescription Refills
Please have your prescriptions refilled at your office visits, or
• call your pharmacist
• allow 24-48 hours for refills
If the pharmacist cannot refill your prescription, call the clinic during regular business hours.
Referrals:
If other specialty care is required, your primary care provider will:
• refer you to a specialist, if it is medically appropriate
• provide the specialist with important information concerning your care
A form, either written or online, referral will be completed for you by the patient representative. This is very important if you have insurance from UCare Minnesota or Blue Plus.
Medical Records:
We strive to provide accurate and confidential medical records. If you need to transfer your records, a valid release of information form is required by our Medical Records Department before records can be copied. Please allow one week for copying, if possible.
Financial Policy
If you have insurance:
• bring your insurance card with you to each visit
• we will submit your claims directly to your insurance company
• copayments are due at the time of service
If you do not have insurance:
• please talk to our financial counselor
• you will be given a 20 percent savings if you pay your bill in full on the day of your visit
• all accounts with a balance due will receive a monthly statement
• new patients are required to make a payment on day of service
If you are having difficulty with your bill, please call our business office staff at 763-782-6500. They will be glad to answer your questions.
We accept the following insurance:
• UCare Minnesota
• Medical Assistance
• General Assistance Medical Care
• Medica
• Blue Cross/Blue Shield
• most private insurance
Medical Emergencies/Hospital
For a life threatening emergency:
• call 911 or go to the nearest emergency room
• contact your clinic doctor as soon as possible
The emergency room at St. John's Hospital is located at 1575 Beam Ave. Enter from Beam Avenue. The phone number is 651-232-7000. Please contact your clinic before going to the emergency room for any emergencies that are not life threatening.
After Hours Care:
For all other emergencies, you can reach one of our doctors 24 hours a day by calling the clinic number. When the clinic is closed, your call will be handled by our answering service. The "on call" doctor will be contacted to advise you.
Poisonings
Do not call the clinic. In case of poisoning, call:
Poison Control: 1-800-222-1222.
Interpreters
Interpreters are available in Hmong and Spanish. Other languages are available, if requested, and an interpreter will be scheduled when making the appointment.
Special Services
Social Services
Phalen Village offers social service assistance and patient education. Your provider can also help arrange psychiatric care.
Rides for Medical Care
Patients with disabilities: Metro Mobility 651-602-1111
Blue Plus medical assistance patients: 1-866-340-8648
HealthPartners medical assistance patients: 952-883-7400
Medical assistance patients: 651-645-3982 or 1-866-467-1724
Medica medical assistance patients: Provide-a-Ride 952-992-2292
UCare Minnesota patients: 612-676-6830 or 1-800-864-2157
Or, you may call our patient advocate at 651-793-5610
DO NOT LET LACK OF TRANSPORTATION STOP YOU FROM GETTING MEDICAL CARE.